Terms and Conditions

Jamie Possum

Jamie Possum is a business partnership based in Scotland. Scots law applies in all contracts involving sales by Jamie Possum, except where United Kingdom Law, EU law or international treaties take precedent. All references to (we, us, our) are references to Jamie Possum. References to (you, your) are references to the purchaser. In our dealings with you, we are governed by the UK Sale and Supply of Goods Act 1994, the UK Data Protection Act 1998, the UK Distance Selling Act 2000 and the EU Ecommerce Directive 2000. The UK and the EU are signatories to international treaties governing cross border e-commerce.

Orders valued at less than £35

If an order is valued at less than £35 (ex VAT), you are liable for postage and packing at the rate appropriate for your delivery zone. The postage and packing component will be made known to you prior to confirming your order. We aim to to despatch your order in 1 to 3 working days of receipt (or payment clearance).

Orders valued at £35 or more

If an order is valued at £35 or more (ex VAT), there will normally be NO charge for postage and packing. We aim to to despatch your order in 1 to 3 working days of receipt (or payment clearance). Exception: If you ask us to ship your order in a manner not set out in our standard conditions, and we agree to your request, we reserve the right to withdraw free shipping for goods valued above £100.

Goods which are temporarily out of stock

We aim to to despatch your order in 1 to 3 working days of receipt (or payment clearance). However, we are not always able to keep a large number of items in stock at any one time. It is our policy to re-order when stock quantities become low with an expectation of a 21 day delivery window. This means that from time to time we might sell out completely. Items which are temporarily out of stock will be advised to you at the time of placing your order. If you wish to continue with the order, the goods will be despatched to you as they are restocked. If goods are still unavailable after 21 days, we will contact you for further instructions. If we have not been able to contact you after 30 days, any payment made by you for goods we have been unable to deliver will be refunded to you without further instruction.

Hand Paints

Please note that Possum Paints are created by hand in a specialist studio. As a result a delay in supplying them is not unusual. We apologise for this, but this is an inevitable result of the hands-on process. If you have concerns about delivery times, please contact us at contactus@jamiepossum.com.

Returns policy

All goods are despatched in perfect order and we undertake to provide accurate sizing prior to purchase. If we send you the wrong item (i.e. not what you ordered), you may return it to us for replacement. We will reimburse your P+P on the returned shipment. and despatch you a replacement or give you a refund. We recommend that you obtain proof of posting for returned items. We reserve the right, as permitted under law, not to replace goods which in our opinion have been worn or made otherwise unfit for sale. Returned goods which, in our opinion, show evidence of use will be deemed to have become your property. and will be sent back to you. Where original tags and/or packaging are still in place, the goods remain in unsoiled, saleable condition, and are returned to us postmarked no later than the date specified on the original invoice (normally 30 days from our despatch) we will refund you the cost of the item (but not the P+P). None of the foregoing in any way affects your rights as set out in the Sale and Supply of Goods Act 1994 and other relevant legislation.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. We offer you an additional 23 days to return items. This applies to all of our products. We can accept returns of complete product, which is unused and in an 'as new' condition.

To cancel your contract, please contact us for a returns number. When you have received one, pack the relevant item securely, and send it to us quoting the number, such that we receive it within 7 working days of the date that the returns number was issued.

Paying for goods

In mail order (e-commerce) transactions, we are happy to accept payment by cheque, credit, debit or charge card, or by BACS transfer. Please note that we reserve the right to await clearance of a payment before despatching the goods.

Cheques should be made out to: JAMIE POSSUM and sent to JAMIE POSSUM, 9c, SHUTTLE STREET, KILBARCHAN, RENFREWSHIRE PA10 2JN.

We accept all current credit, debit and charge cards EXCEPT Diner’s Club. For purposes of security, we recommend that you DO NOT send us your card details through the post. If you prefer not to use our secure on-line ordering system, we suggest that you telephone us with your card details. Our number is 01505 702762.

Payments can be made via BACS transfer to account number 56297408, sort code 60-30-22. Please contact us for a reference code before making a BACS transfer.

Jamie Possum is registered for VAT. Our VAT number is UK 894 8407 70.

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